1. Who We Are

Econo Air HVAC provides heating, ventilation, air conditioning, repair, installation, maintenance, and related services in California. In this Policy, “we,” “us,” and “our” refer to Econo Air HVAC. “You” means visitors to our website, customers, prospective customers, and other people who interact with us.

2. Personal Information We Collect

Depending on how you interact with us, we may collect identifiers such as name, phone number, email address, postal address, service address, account or inquiry details, appointment information, communications with us, and payment or billing-related information. We may also collect internet or electronic network activity information, such as IP address, browser type, device information, pages viewed, referring pages, and approximate location derived from your device or browser.

We may collect information directly from you, automatically through our website, from service providers, from advertising or analytics partners, and from publicly available sources. We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide services you request or to comply with law.

3. How We Use Personal Information

We use personal information to respond to inquiries, schedule appointments, provide estimates, perform requested services, process payments, communicate with you, maintain records, improve our website and services, personalize user experience, send service-related or promotional communications where permitted, protect our business, prevent fraud, enforce terms, and comply with applicable laws and regulations.

4. How We Share Personal Information

We may disclose personal information to service providers and contractors who help us operate our website, manage communications, schedule services, process payments, provide analytics, host data, advertise our services, and support business operations. We may also disclose information to comply with law, respond to lawful requests, protect rights and safety, or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information for money. However, certain advertising, analytics, or tracking activities may be considered a “sale,” “sharing,” or targeted advertising under California law. Where required, California residents may opt out of those activities.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the site, understand visitor activity, improve performance, remember preferences, measure marketing effectiveness, and deliver relevant advertising. You can manage cookies through your browser settings. Some browser settings may affect site functionality.

6. California Privacy Rights

Subject to applicable limitations and verification requirements, California residents may have the right to know what personal information we collect, use, disclose, sell, or share; request access to specific pieces of personal information; request deletion; request correction of inaccurate information; opt out of the sale or sharing of personal information; limit certain uses of sensitive personal information; and not be discriminated against for exercising privacy rights.

To exercise California privacy rights, contact us using the information below. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests on behalf of California residents where permitted by law, but we may require proof of authorization and verification of the resident’s identity.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. We use reasonable administrative, technical, and physical safeguards designed to protect personal information, but no system is completely secure.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of our website or services after an updated Policy is posted means the updated Policy applies to your interactions going forward.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise privacy rights, please contact Econo Air HVAC through the contact form on this website or by using the phone or email information listed on our Contact page.